Customer Experience Manager
3.
0 Quick Apply Full-time 9 hours ago Full Job Description Our customer experience manager or customer advocate, will aid our pet parents in taking full advantage of products, driving sales by influencing upgrades, while managing and sustaining relationships with customers.
The Customer Experience Manager will be responsible for maintaining and engaging client accounts, onboarding new clients and following up with related feedback on experiences.
This role is responsible for motivating and interfacing with front desk team to meet all goals, projects and expectations.
What makes a good Customer Experience Manager? The ideal candidate is patient, empathetic and skilled in problem-solving abilities.
This role exists to provide solutions for the customers and team, to identify problems and provide tailored solutions for each issue.
Requirements Leadership ability; proven work experience in leadership or similar role Self-driven and proactive nature Emotional intelligence; patient and active listener Adaptability and ability to navigate conflict Excellent communication skills; both client and internal Outstanding organizational skills including attention to detail and multitasking Success with Time Management Knowledge of customer success processes Passion for service Team Player Work to fix issues before they happen; both client and internal Resolve employee and customer issues Collaboration skills Knowledge of organizational effectiveness and operations management Experience with budgeting and forecasting Familiarity with business and financial principles Customer relationship management Brand promotion Product Knowledge Responsibilities Assisting in hiring and training of front desk staff.
Handling front desk staff call ins/offs and schedule adjustments as needed Develop and manage pet parent accounts Analyze customer data to improve customer experience Improve client onboarding processes Mediate between clients and the organization Handle and resolve customer requests and complaints Bridge the gap between operations and customers Minimize customer churn Evaluate and improve tutorials and other communication infrastructure Sustain business growth and profitability by maximizing value Set and meet sales goals Organize and implement marketing strategies internally and externally including attending events and business to business, to maximize profitability Managing documentation Other tasks and responsibilities as needed that affect the operation of business Areas of Camp responsible for:
Responsible for Front of House team; Performance evaluations; footage and in person spot checks.
Ensuring completion of all expected responsibilities Responsible for covering shifts in front of house as needed due to call ins, emergencies and other scheduling adjustments Dog Interviews DataDawg Microsoft Outlook; Emails and OneDrive GoTo; Texts, Calls and Voicemails Onboarding and training of front desk staff Responsible for handling customer complaints, addressing negative reviews with client Slack #front-of-house, #marketing, #dog-health-stuff, #behavior, #icbpics; while paying attention to Slack as a whole for pertinent notes that affect operations and client experiences Social Media Other areas as needed Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 9 hours ago Full Job Description Our customer experience manager or customer advocate, will aid our pet parents in taking full advantage of products, driving sales by influencing upgrades, while managing and sustaining relationships with customers.
The Customer Experience Manager will be responsible for maintaining and engaging client accounts, onboarding new clients and following up with related feedback on experiences.
This role is responsible for motivating and interfacing with front desk team to meet all goals, projects and expectations.
What makes a good Customer Experience Manager? The ideal candidate is patient, empathetic and skilled in problem-solving abilities.
This role exists to provide solutions for the customers and team, to identify problems and provide tailored solutions for each issue.
Requirements Leadership ability; proven work experience in leadership or similar role Self-driven and proactive nature Emotional intelligence; patient and active listener Adaptability and ability to navigate conflict Excellent communication skills; both client and internal Outstanding organizational skills including attention to detail and multitasking Success with Time Management Knowledge of customer success processes Passion for service Team Player Work to fix issues before they happen; both client and internal Resolve employee and customer issues Collaboration skills Knowledge of organizational effectiveness and operations management Experience with budgeting and forecasting Familiarity with business and financial principles Customer relationship management Brand promotion Product Knowledge Responsibilities Assisting in hiring and training of front desk staff.
Handling front desk staff call ins/offs and schedule adjustments as needed Develop and manage pet parent accounts Analyze customer data to improve customer experience Improve client onboarding processes Mediate between clients and the organization Handle and resolve customer requests and complaints Bridge the gap between operations and customers Minimize customer churn Evaluate and improve tutorials and other communication infrastructure Sustain business growth and profitability by maximizing value Set and meet sales goals Organize and implement marketing strategies internally and externally including attending events and business to business, to maximize profitability Managing documentation Other tasks and responsibilities as needed that affect the operation of business Areas of Camp responsible for:
Responsible for Front of House team; Performance evaluations; footage and in person spot checks.
Ensuring completion of all expected responsibilities Responsible for covering shifts in front of house as needed due to call ins, emergencies and other scheduling adjustments Dog Interviews DataDawg Microsoft Outlook; Emails and OneDrive GoTo; Texts, Calls and Voicemails Onboarding and training of front desk staff Responsible for handling customer complaints, addressing negative reviews with client Slack #front-of-house, #marketing, #dog-health-stuff, #behavior, #icbpics; while paying attention to Slack as a whole for pertinent notes that affect operations and client experiences Social Media Other areas as needed Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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