Associate Engineer
General InformationPress space or enter keys to toggle section visibility City Rochester, Webster State/Province New York Country United States Department Design & Development Engineering Date Wednesday, June 28, 2023 Working time Full-time Ref# 20023277 Job Level Individual Contributor Job Type Experienced Job Field Design & Development Engineering Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 49,080 Annual Base Salary Maximum 98,160 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Purpose:
The candidate will be responsible for investigating, documenting, resolving, and escalating issues to development raised by customers.
Problems may be related to Xerox printer behavior, Windows Client/Server behavior, Xerox Work Place solutions, and other 3rd party solutions that utilize the Microsoft Windows operating systems, such as Windows Service 2016 and higher and Windows 10 and higher.
The candidate will be required to work regularly and closely with multiple organizations in the support value chain:
the field, level 2 and various level 4 (development groups), and 3rd-party vendors.
The ideal candidate would be able to problem-solve at the system level.
Investigate, replicate, document, and resolve new and/or complex system problems.
This may involve analyzing device logs, network traces, customer configurations, etc.
This may include collaborating with Service, Program, Support, and Engineering organizations.
Provide remote support as necessary.
Key Characteristics:
Communicate across the technical support teams, and be able to specifically articulate problems, observations, actions, and resolutions throughout the technical problem-solving process.
Communicate the needs of the customer to the engineering teams.
Articulate limitations of the system to the customer, while being resourceful in finding ways to meet the customer's requirements by utilizing the full extent of the system's capabilities.
Represent Xerox to the customer in a professional manner, representing the strength and capability of Xerox technology, projecting own spirit of confidence and technical acuity.
Ability to troubleshoot complex problems with logical deduction and by performing experiments.
Qualifications:
Graduation in a specialized field (Eg:
Bachelor of Engineering) Bachelor's or master's Degree illustrating strong written and oral communication skills.
Excellent system-level problem-solving and organizational skills.
Should have the big picture perspective and be able to look deep enough into a problem without losing focus on the entire system.
Passionate about relentlessly benchmarking and identifying opportunities to improve the capabilities of the device for the customers.
Ability to prioritize and multitask is important for this position.
Ability to work individually and, more importantly, in a group setting.
Ability to work under pressure and time constraints.
#Ll-AR1 Recommended Skills Coordinating Experimentation Multitasking Self Motivation Stress Management Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Purpose:
The candidate will be responsible for investigating, documenting, resolving, and escalating issues to development raised by customers.
Problems may be related to Xerox printer behavior, Windows Client/Server behavior, Xerox Work Place solutions, and other 3rd party solutions that utilize the Microsoft Windows operating systems, such as Windows Service 2016 and higher and Windows 10 and higher.
The candidate will be required to work regularly and closely with multiple organizations in the support value chain:
the field, level 2 and various level 4 (development groups), and 3rd-party vendors.
The ideal candidate would be able to problem-solve at the system level.
Investigate, replicate, document, and resolve new and/or complex system problems.
This may involve analyzing device logs, network traces, customer configurations, etc.
This may include collaborating with Service, Program, Support, and Engineering organizations.
Provide remote support as necessary.
Key Characteristics:
Communicate across the technical support teams, and be able to specifically articulate problems, observations, actions, and resolutions throughout the technical problem-solving process.
Communicate the needs of the customer to the engineering teams.
Articulate limitations of the system to the customer, while being resourceful in finding ways to meet the customer's requirements by utilizing the full extent of the system's capabilities.
Represent Xerox to the customer in a professional manner, representing the strength and capability of Xerox technology, projecting own spirit of confidence and technical acuity.
Ability to troubleshoot complex problems with logical deduction and by performing experiments.
Qualifications:
Graduation in a specialized field (Eg:
Bachelor of Engineering) Bachelor's or master's Degree illustrating strong written and oral communication skills.
Excellent system-level problem-solving and organizational skills.
Should have the big picture perspective and be able to look deep enough into a problem without losing focus on the entire system.
Passionate about relentlessly benchmarking and identifying opportunities to improve the capabilities of the device for the customers.
Ability to prioritize and multitask is important for this position.
Ability to work individually and, more importantly, in a group setting.
Ability to work under pressure and time constraints.
#Ll-AR1 Recommended Skills Coordinating Experimentation Multitasking Self Motivation Stress Management Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
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