AOL Tech Top Technical Support Consultant
Company Name:
Sutherland Global Services
AOL Tech Top
Hours: 8AM 11pm Mon-Sat, 9AM-7PM Sunday
Pay: $11/hr
Training: 3 weeks 8am-5pm
Description:
The position is for a Help Desk Support Technician who will provide level 2 technical support for AOL customers. The individual will be responsible for answering and placing calls, emails, chat, website or remote sessions involving accurate diagnosis of customers technical issues. It will be imperative that the technician is well informed and trained in current technology as well has exhibit excellent customer service skills.
Some skills include:
Motivated continuously improve technical skills
Navigate and update several screens and applications with little to no errors
Handle inbound calls from customer in a professional manner
Understand tiered pricing plans and recognize beneficial up sell opportunities for the customers
Available for periodic overtime
Job Duties
Troubleshoot and support various devices including but not limited to: iPad, Kindle, iPhone, Galaxy, Blackberry, Android, Xbox 360, Wii and Playstations
Setup new computers networking, email, and file transfers
o Configure printers, routers, scanners, Multiple PCs
Removing viruses and malware
Repairing issues with operating systems, including conflicts with drivers
o Updating operating systems
o Organizing files and folders, defragmenting hard drives
Organize Security software settingEstimated Salary: $20 to $28 per hour based on qualifications.
Sutherland Global Services
AOL Tech Top
Hours: 8AM 11pm Mon-Sat, 9AM-7PM Sunday
Pay: $11/hr
Training: 3 weeks 8am-5pm
Description:
The position is for a Help Desk Support Technician who will provide level 2 technical support for AOL customers. The individual will be responsible for answering and placing calls, emails, chat, website or remote sessions involving accurate diagnosis of customers technical issues. It will be imperative that the technician is well informed and trained in current technology as well has exhibit excellent customer service skills.
Some skills include:
Motivated continuously improve technical skills
Navigate and update several screens and applications with little to no errors
Handle inbound calls from customer in a professional manner
Understand tiered pricing plans and recognize beneficial up sell opportunities for the customers
Available for periodic overtime
Job Duties
Troubleshoot and support various devices including but not limited to: iPad, Kindle, iPhone, Galaxy, Blackberry, Android, Xbox 360, Wii and Playstations
Setup new computers networking, email, and file transfers
o Configure printers, routers, scanners, Multiple PCs
Removing viruses and malware
Repairing issues with operating systems, including conflicts with drivers
o Updating operating systems
o Organizing files and folders, defragmenting hard drives
Organize Security software settingEstimated Salary: $20 to $28 per hour based on qualifications.
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